Returns & Exchanges

You may receive a refund or credit on most items within 30 days of delivery. Items must be in their original packaging. To initiate a return, log into your account, go to My Orders, and select the order you wish to return. You will be guided through the return request form and a Return Merchandise Authorization (RMA) number in the format RMA-XXXXXXXX will be generated automatically. Write your RMA number on the outside of the shipping box — not on the product packaging itself. Items returned without an RMA, or in damaged or incomplete packaging, will incur a 25% restocking fee. Returns beyond 30 days will not be accepted.

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Orders on Weekends

Orders placed during weekends will be processed on the following business day. Return requests submitted on weekends will be reviewed on the next business day.

RMA (Return Merchandise Authorization)

An RMA is required on all returns. Log into your account at store.myaed.com/account/orders, select the order, and submit a return request. Your RMA number (format: RMA-XXXXXXXX) will be emailed to you within 1–2 business days after your request is reviewed. All returns are subject to approval — submission of a request is not a guarantee of credit. If the return is approved, a 25% restock fee may apply. If the return is not approved, the item will be returned to you at your expense.

Backordered Items

If your item was placed on backorder, your 30-day return window begins from the date the item was delivered to you, not from the original order date.

Defective Items

All defective items must be confirmed defective with the manufacturer. If confirmed defective, a replacement will be sent or an RMA issued for return at no cost to you.

Lost or Damaged in Transit

MyAED ships via UPS, FedEx, and USPS. Once a package has been handed to the carrier, risk of loss passes to the customer, subject to the carrier’s policies and any shipping insurance that may apply.

If a parcel is lost or damaged in transit before delivery, we will assist you in working with the carrier to file a trace or claim. Carrier investigations and reimbursement decisions are made by the carrier and are not controlled by MyAED.

Once a shipment is scanned as “Delivered” at the address provided on your order — including delivery to a mailroom, receiving dock, front desk, concierge, or leasing office — the package is considered successfully delivered. MyAED is not responsible for parcels lost, stolen, or misplaced after confirmed delivery.

Insurance

Insure your return shipment for the full value of the product. MyAED is not responsible for items lost or damaged during return transit.

Return Requirements Checklist

• An approved RMA number is required — obtain it through your account before shipping.
• Write your RMA number on the outside of the shipping box, not on the product packaging.
• All original packaging must be included and undamaged.
• All parts, accessories, and documentation must be returned.
• Manufacturer’s product packaging must have no labels, markings, or alterations.
• Customer is responsible for return shipping costs.
• Insure the return shipment for the full product value.
• Include a brief explanation of your return reason.
• Used products will not be accepted.
• Perishable items such as batteries and defibrillator pads are non-returnable.

If you wish to return an Automated External Defibrillator (AED) or training unit, the value of any opened or used electrode pads and/or batteries in non-resalable condition will be deducted from your refund.

For return-related questions, contact us at [email protected] or call (800) 559-7730.