Privacy & Cookie Policy

This policy explains how MyAED (“we”, “us”, or “our”) collects, uses, and protects information when you visit store.myaed.com. We use analytics and tracking tools, including Google Analytics and Microsoft Clarity, to understand how visitors interact with our website and to improve your experience.

---

What We Collect

We may collect the following information:

• Name and contact information including email address and phone number
• Billing and shipping address
• Payment information (processed securely — we do not store full card numbers on our servers)
• Order history and account preferences
• Basic profile information if you register or log in using a social account (name, email, profile picture)
• Website usage data such as pages visited, time on page, links clicked, and navigation patterns
• Device type, operating system, and browser information
• General geographic location based on IP address (not precise location data)

What We Do With the Information

We use the information we collect to:

• Process and fulfill your orders and return requests
• Manage your account and communicate with you about your orders, shipments, and returns
• Send transactional emails (order confirmation, shipment tracking, delivery confirmation, return status)
• Send marketing emails about new products or special offers (you may opt out at any time)
• Send back-in-stock notifications if you have requested them for specific products
• Recover abandoned carts via a reminder email (you may opt out via the unsubscribe link)
• Improve our products, services, and website experience
• Prevent fraud and ensure site security
• Conduct internal record keeping and analytics

Analytics and Tracking Tools

We use Google Analytics to collect aggregated, anonymous data about website usage including pages visited, session duration, referral sources, and general geographic location. This data helps us understand what content is most useful and how to improve the site. For more information, see the Google Privacy Policy.

We use Microsoft Clarity to record session behavior including mouse movements, clicks, and scrolling patterns (heatmaps and session replays). This data is used solely to improve website usability and identify friction points in the customer experience. Clarity does not capture payment fields, passwords, or other sensitive form inputs. For more information or to opt out, see the Microsoft Privacy Statement.

By using this website, you consent to the collection and processing of your data by these tools.

Social Login

If you choose to register or log in using a third-party provider such as Google or Facebook, we receive basic profile information from that provider (name, email address, and profile picture) as permitted by your privacy settings with that provider. We do not receive your social media passwords and do not post to your social accounts. You may remove social login access at any time from your account settings or directly through the third-party provider.

Abandoned Cart Emails

If you add items to your cart and provide your email address but do not complete your purchase, we may send you a reminder email. This helps ensure you don’t miss an item you intended to purchase. You can opt out of these reminders at any time using the unsubscribe link included in the message.

Back-in-Stock Notifications

If you sign up to be notified when an out-of-stock product becomes available, we will send you a one-time email notification when that item is restocked. Signing up for a back-in-stock notification does not subscribe you to general marketing emails.

Marketing Emails and Unsubscribing

All marketing and promotional emails include an unsubscribe link. Clicking it will immediately remove you from our marketing list. Transactional emails (order confirmations, shipping notifications, return status updates, and other order-related communications) cannot be disabled as they contain information required to fulfill your order.

Payment Processing and Security

Payment processing is handled by Authorize.net (primary) and Stripe (secondary), both of which are PCI-DSS compliant processors. We do not store full credit card numbers on our servers. Address Verification System (AVS) and fraud detection measures are applied to all transactions to protect both customers and MyAED.

We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure all information we collect. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

How We Use Cookies

A cookie is a small file placed on your device that helps us maintain your session, remember your cart, and understand how our website is used. Cookies do not give us access to your device beyond the data you choose to share. You can choose to accept or decline cookies through your browser settings. Declining cookies may prevent some features of the website from working correctly, including staying logged in and maintaining your cart.

Links to Other Websites

Our website may contain links to other websites. Once you leave our site, we are not responsible for the protection or privacy of any information you provide while visiting those sites. Please review the privacy statement of any third-party site you visit.

Controlling Your Personal Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request a copy of, correction to, or deletion of personal information we hold about you by contacting us at [email protected]. We will respond within a reasonable timeframe.

Cookies We Collect

Cookie Name	Description
laravel_session	Maintains your session as you navigate the site — keeps you logged in and preserves your cart.
XSRF-TOKEN	Security token used to prevent cross-site request forgery (CSRF) attacks on form submissions.
remember_web_*	Keeps you logged into your account between browser sessions when you select “Remember Me.”
_ga, _gid, _gat	Google Analytics cookies used to distinguish users, track sessions, and throttle request rate. Data is aggregated and anonymous.
_clck, _clsk	Microsoft Clarity cookies used to record session behavior (heatmaps, session replays) to improve website usability. Does not capture sensitive fields.
__stripe_mid, __stripe_sid	Stripe payment processor cookies used for fraud prevention and to maintain a secure payment session.

For questions about this privacy policy, contact us at [email protected] or call (800) 559-7730.